How to Safely Drop-Off Wildlife During COVID-19

COVID-19 pandemic has changed our lives and the way we serve others in these challenging times. With your help over the last few weeks, Wildlife Rescue has continued serving vulnerable animals while practicing safe physical distancing. These protocols will continue to be in place until Canada’s Prime Minister tells us they are no longer needed. These are critical times for humans and all species, as we work safely together to save lives.

The baby bird season is upon us! Parents are working hard finding nesting materials, food and protecting their eggs. Nestlings will be hatching soon. These ducklings and their parents face challenges in urban environments through direct and indirect human disturbances.

Babies need your help more than ever right now!

You can be of service to wildlife and the environment while maintaining healthy and safe physical distancing practices. Guided by the Province of BC, Wildlife Rescue staff and volunteers are working diligently to minimize the number of people on-site. We have arranged a drop-off hut for members of the public to safely bring injured and orphaned animals to the hospital for help.

Below is your step-by-step guide that takes you through the process of dropping off rescued animals. We assure you that there will be no physical contact or interaction with any staff or volunteer during your rescue drop off.

Found an animal in distress?

  • Assess your surroundings and watch out for nestling babies. They have few to no feathers. When nestlings are found on the ground, they cannot fly and require immediate attention, please call the Wildlife Support Centre.
  • Fledglings have often left the nest and are on the ground learning how to fly. You may see them hanging on low branches or maybe even hiding under bushes. Let these feathery friends be! They are in training and learning how to fly from mom and dad.
  • If, at any time you are unsure what to do, please call the Support Centre for advice on how to handle injured wildlife.
  • If you are going to handle wildlife on your own, we suggest wearing gloves for the safety of animals and yourself. Use a cardboard box with small ventilation holes and a completely secure top. Place a towel inside and put the animal on the towel, closing the top quickly and securely. Place a towel over the box.
  • Items such as towels will not return be returned to you for health and safety reasons.

Please adhere to these Wildlife Rescue COVID-19 Protocols

Dropping off at Wildlife Rescue On-site

  • Please call our Support Centre to notify us prior to arriving.
  • Our drop off hours are from 10:00 am – 3:00 pm
  • The Wildlife Support Centre is available to answer questions from 10:00 am–4:00 pm daily, 7 days a week.
  • If you need to drop off wildlife outside these hours, please contact our friends at Animal Emergency Clinic of Fraser Valley
  • When you are within sight of the end of Glencarin Drive – a back windy road – you will notice the administration building on your left with a shed-Drop Off Hut in front. Yellow tape markings are set up for physical distancing
  • Please park in any of the parking spots in either parking lot.
  • Walk towards the Administration building, away from the yellow tape and into the Drop off Hut in the front. You will see a sign that reads “INTAKE SHED”
  • Once inside, you will find, gloves, disinfectant wipes and a walkie-talkie to your right.
  • Please put on gloves and disinfect the walkie-talkie.

  • Hold down the left button at the top, speak into the walkie to introduce yourself, letting the hospital staff know you are here to drop-off an injured animal
  • Staff or a volunteer will answer back and provide any details or answer questions you may have. There will be no physical interaction.

  • Safely place the box with the animal inside in the shed
  • You will find a clipboard with a case sheet. Please fill as much information as possible–where the animal was found, do you know the injury? LEAVE YOUR NAME AND PHONE NUMBER in case we need to contact you with questions.
  • Disinfect the walkie, close the shed and remove your gloves.
  •  Place the gloves and wipes in the trash bin located to the left of the shed.
  • Thank you for saving wildlife! A staff member will be in touch with you if you would like an update on the animal you rescued. BE SURE TO leave your name, email address, and phone number.

Thank you for saving wildlife during these critical times! There is a small donation box in the shed for you to support the animal you dropped off or donate here.


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